Last updated: March 2026
Your satisfaction is our priority. Please read this policy carefully before making a purchase. As ShopteraHub works with third-party suppliers, our return process is designed to be fair and straightforward for everyone.
30-Day Contact Window
If you have an issue with your order, contact us within 30 days of delivery. We will work with you to find the best resolution.
We Offer a Full Refund If:
- Your item arrived damaged or defective
- You received the wrong item or wrong size
- Your order never arrived (after investigation)
We Offer Store Credit If:
- You changed your mind after ordering
- The item doesn’t match your style expectations
We Do Not Refund If:
- The item has been worn, washed, or altered
- The 30-day contact window has passed
- The issue is due to incorrect size selection (please check our size guide)
How to Request a Refund
Email us at support@ShopteraHub.com with your order number and a clear photo of the issue. We aim to respond within 2 business days.
Refund Processing
Approved refunds are processed within 5–10 business days back to your original payment method.
Satisfaction guaranteed. Contact us within 30 days of delivery and we will make it right.